About us
Protecting Timepieces, Preserving Stories
Born from a simple belief: exceptional watch protection shouldn't be a luxury. We saw fellow collectors struggling to find premium watch accessories that didn't break the bank. That's when Aurum Vault was born – where innovative craftsmanship meets accessible luxury
Kayra G.
Meet The Team
My relationship with timepieces transcends their mere functionality. From my earliest teenage years, I viewed watches as something extraordinary – living emblems of personality, vessels of aspiration, and carriers of legacy. Each timepiece told more than time; it told a story.
This deep-rooted passion led to the birth of Aurum Vault. We exist because we understand that your treasured timepieces need a sanctuary worthy of their significance when they're not adorning your wrist. Our premium watch accessories are crafted with the same attention to detail and reverence that watch collectors bring to their collections.
At Aurum Vault, we don't just create watch accessories – we protect your stories, preserve your investments, and honor your passion for horology.
FAQ
Check out our FAQ below, or reach out to us with your questions
Contact
If you have any questions, don't hesitate to contact us, we are happy to help. We are available 7 days a week to answer all the questions you may have.
E-mail us: aurumvault99@gmail.com
Shipping
Worldwide tracked shipping on all orders. All orders are processed within 24-48 hours. And can take up to 11 days
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aurumvault99@gmail.com
If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aurumvault99@gmail.com
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at aurumvault99@gmail.com.
Please note the responsibility of paying for return shipping lies with you the customer, unless the product arrived to you damaged.
TRUSTED BY BRANDS, LOVED BY COLLECTORS
